Terms of Service

Effective Date: October 22, 2025

Welcome to Aramai LLC. By using our website, hosting, or related services, you agree to the following Terms of Service. Please read them carefully before signing up or making payment.

1. Account Setup and Contact Information

Accounts are set up after payment is received and verified against fraud.
You must provide a valid email address that is not connected to the domain you are hosting. All account notifications will be sent to this email, and it is your responsibility to keep it current.
For high-risk or dedicated server orders, we may request ID verification before activation. Providing false or incomplete information may result in cancellation.

2. Transfers and Migrations

We offer transfer assistance as a courtesy to help move your website from another host.
While we do our best, we cannot guarantee that all data or configurations will migrate successfully. Free transfers are available within 30 days of signup; after that, standard migration fees may apply.

3. Acceptable Use and Content Policy

Our services may only be used for lawful purposes under applicable U.S. and Florida law.
You agree not to use Aramai LLC services for:

• Hosting or distributing illegal, hateful, or harmful content.

• Copyright infringement or selling counterfeit goods.

• Running spam, phishing, malware, or hacking tools.

• Hosting adult or obscene material.

• Operating scams, Ponzi schemes, or similar deceptive programs.

We reserve the right to suspend or terminate any account that violates these terms, with or without notice.
Use of our network implies consent to lawful monitoring for security and compliance purposes.

4. Zero-Tolerance Spam Policy

We strictly prohibit unsolicited emails or spam of any kind.
This includes “safe lists,” purchased lists, or messages sent via email, SMS, or social media.
Accounts found to be sending spam may be immediately terminated without refund.
If your activities result in our servers or IPs being blacklisted, you may be billed for cleanup or removal costs.

5. Payments and Billing

All services are billed in advance. Unless canceled in writing, your plan will renew automatically on a recurring basis.
Late payments may result in suspension, and invoices more than 10 days overdue are subject to a $25 late fee and 1.5% monthly interest.
To cancel, you must submit a written support ticket through your account portal. Once confirmed, your files and emails may be deleted immediately upon cancellation.
Refunds follow our Money-Back Guarantee policy (see section 7).

6. Data, Backups, and Security

You are responsible for maintaining copies of your data.
Aramai LLC may provide backups as a courtesy but does not guarantee recovery of lost files.
Accounts over 10 GB may be excluded from automated backups.
We recommend keeping your own secure copies at all times.

7. Cancellations and Refunds

You may cancel at any time through a written support ticket.
We offer a 30-day money-back guarantee on shared and reseller hosting plans for first-time customers.
Refunds do not apply to dedicated servers, domain names, setup fees, or custom development work.
Abuse, spam, or policy violations void the refund guarantee.

8. Resource and Hosting Limits

Shared hosting is intended for standard websites, not for file storage or heavy streaming.
Accounts using excessive server resources may be required to upgrade to a VPS or dedicated server.
Repeated overuse or abuse of system resources may result in suspension.

9. Uptime Guarantee

We aim for 99% uptime on shared and reseller hosting.
If downtime occurs beyond this threshold, you may request a pro-rated credit by submitting a written support ticket.

10. Resellers and Client Responsibility

Resellers are responsible for supporting their own clients.
Aramai LLC does not provide direct support to reseller customers’ clients and is not liable for their actions or content.

11. Dedicated Servers

Dedicated server users are fully responsible for maintaining backups and secure passwords.
Aramai LLC may reset passwords or audit systems as needed for security or datacenter compliance.

12. Price Changes and Promotions

Prices and resources may change at any time.
Discounts, promo codes, or coupons apply only to first-time customers and cannot be reused or retroactively applied.

13. Indemnification

You agree to indemnify and hold harmless Aramai LLC, its employees, and affiliates from any claims, damages, or costs arising from your use of our services or content hosted on your account.

14. Arbitration

Any disputes or claims related to these Terms will be resolved through binding arbitration in accordance with applicable U.S. law. You agree to cover your own arbitration costs.

15. Disclaimer

Aramai LLC provides services as-is and makes no warranties, express or implied, regarding uptime, data loss, or fitness for a specific purpose. We are not responsible for damages arising from service interruptions, data loss, or third-party actions.

16. Legal Compliance and Law Enforcement

We may disclose information to law enforcement agencies when required by law.
Use of our services constitutes consent to lawful monitoring and cooperation with investigations.

17. Changes to These Terms

Aramai LLC reserves the right to update these Terms at any time. The latest version will always be available on our website with an updated Effective Date. Continued use of our services means you accept the revised terms.

Last Updated: October 22, 2025